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Organization settings are split across general identity, branding, subscription/entitlements, and destructive operations. The current update schema accepts name, slug, logo URL, and white-label state.

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General settings

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string
Human-readable organization name, 2–100 characters.
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string
Unique lowercase slug, 2–50 characters, using only letters, numbers, and hyphens.
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string
Absolute logo URL or an empty string to clear it.
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boolean
Requests white-label presentation; availability can depend on enterprise policy and plan.
Admins can update general settings. Owners are required for organization deletion and billing-management routes.

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Plan and entitlements

InteraOne distinguishes the visible plan (free, pro, proplus) from subscription state and concrete entitlements. Gateway middleware checks feature availability and usage limits at the operation boundary; the console mirrors policy to explain upgrades and usage.
Do not use frontend environment mode as the authoritative entitlement source. The server’s policy and current organization state decide access.

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Danger zone

Deleting an organization is owner-only and may remove memberships, support records, widget/channel configuration, knowledge metadata, billing state, and related assets. Before deletion:
  • Export records required by policy.
  • Snapshot MongoDB and object storage.
  • Disable external webhooks and widget links.
  • Confirm the owner understands recovery limitations.
  • Record the deletion for audit purposes without retaining prohibited content.
Slug changes can affect URLs, integrations, and cached organization references. Coordinate the change and test sign-in, widget, channel, and API flows afterward.
Last modified on July 17, 2026