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InteraOne is an open-source AI customer support platform built for developers. It enables teams to build AI-powered customer support experiences with complete control over their infrastructure, data, and AI providers. Unlike closed SaaS platforms, InteraOne can be self-hosted, customized, and extended to fit your own requirements. This documentation is intended for developers, contributors, and self-hosting teams.

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What is InteraOne?

InteraOne provides the infrastructure required to build modern AI-powered customer support systems. Core capabilities include:
  • AI-powered conversations
  • Shared inbox for AI and human agents
  • Knowledge base with Retrieval-Augmented Generation (RAG)
  • Multiple communication channels
  • Human handoff
  • Ticket intelligence
  • Organization and team management
  • REST APIs
  • Self-hosted deployment

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Architecture

InteraOne is composed of multiple services that work together.
Each service has a single responsibility, allowing InteraOne to remain modular and scalable. Learn more in the Architecture section.

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Documentation Structure

This documentation is organized into the following sections:

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Open Source

InteraOne is open source and welcomes community contributions. You can contribute by:
  • Reporting bugs
  • Improving documentation
  • Submitting pull requests
  • Adding integrations
  • Building new AI tools
  • Improving performance

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Who is this documentation for?

This documentation is intended for:
  • Backend developers
  • Frontend developers
  • DevOps engineers
  • Infrastructure engineers
  • AI engineers
  • Open source contributors
  • Teams self-hosting InteraOne
It assumes basic familiarity with Docker, Git, REST APIs, and modern JavaScript/TypeScript development.

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Next Steps

Continue with the Quickstart guide to install and run InteraOne locally.