> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interaone.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog

> Notable InteraOne product, platform, AI, channel, and documentation changes derived from repository releases.

This page summarizes user- and operator-visible changes. Git tags and the repository history remain the authoritative source for exact commits.

<Update label="July 15, 2026" description="Unreleased">
  ### Support operations and channels

  * Expanded dashboard, channel, and contact workflows.
  * Added direct ticket-to-customer replies across channel strategies.
  * Synchronized ticket status with conversations and improved lifecycle notifications.
  * Excluded resolved and closed conversations from agent assignment queries.

  ### AI and knowledge

  * Centralized the internal AI API service and URL-ingestion locking.
  * Added a 25-page ingestion limit and clearer worker naming.
  * Modularized system prompt construction and shared agent utilities.

  ### Platform

  * Refactored Socket.IO into dedicated handlers, consumers, and services.
  * Added DNS-based MX verification for the SES channel.
  * Improved widget quick suggestions, welcome behavior, and conversation synchronization.
</Update>

<Update label="July 7, 2026" description="v1.0.0-beta.21">
  * Added conversation status badges, relative timestamps, channel icons, and bulk contact tagging.
  * Added an outcome overlay for resolved and closed conversations.
  * Improved onboarding domain verification and context-aware dashboard breadcrumbs.
  * Added agent analytics and an inbox notification badge for new conversations.
  * Refined ticket/contact UI, loaders, widget startup, and platform email templates.
</Update>

<Update label="July 5, 2026" description="v1.0.0-beta.20">
  * Improved widget streaming state and model tool-call limits.
  * Added sliding-window conversation context with message IDs.
  * Introduced the email provider adapter layer, ticket detail, and contact conflict management.
  * Standardized domain types and refactored core conversation, routing, authentication, and analytics code.
  * Added AI and API ticket sources and corrected console chart typing.
</Update>

<Update label="July 2, 2026" description="v1.0.0-beta.19">
  * Consolidated operational event models into `SystemEvent`.
  * Added structured logging and Dozzle-based container log viewing.
  * Continued billing, dashboard, and infrastructure maintenance for the beta line.
</Update>

## Release policy

Beta tags can include breaking changes to environment variables, queue payloads, storage, or public API behavior. Before upgrading, read [updates and upgrades](/self-hosting/updating-and-upgrading), pin every application image to the same reviewed release, and test with representative data.

<Info>
  When submitting a user-visible change, update this page, the affected guide, `.env.example` files, and `openapi.json` in the same pull request.
</Info>